Sunnyside

Assistant Dispensary Manager

Job description

JOB SUMMARY

Cresco is seeking an Assistant Dispensary Manager who will be responsible for assisting in managing all day-to-day operations of the dispensary in accordance with the State of Illinois, the standards set by the Company and responsible for the overall profitability of the dispensary. The Assistant Manager provides support to all Patient Care Specialists which includes: scheduling, training, providing policy and procedure updates, keeping updated with industry news and product information. The Assistant Manager is responsible for ordering and receiving of all inventory and products, arranging deliveries with logistics team, maintaining agent and facility compliance and cleanliness.

CORE JOB DUTIES

Agent Support and Management:

  • Responsible for managing dispensary staff, schedules, inventory and patient/customer relations
  • Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations
  • Responds to all staff questions, concerns or suggestions
  • Resolves any conflict immediately
  • Responsible for delegating tasks to Patient Care Specialists in order to maintain a compliant and clean facility
  • Coordinates with the upper management to ensure accurate information is communicated to dispensary staff
  • Managing and implementing training on POS system

Customer Service:

  • Provides superior customer service for vendors, patient/customers and caregivers
  • Responds to all patient/customer complaints, requests, concerns, suggestions
  • Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries

Reports, Documentation and Profitability:

  • Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State and the standards set by Company
  • Accurate daily, weekly, and monthly recaps and reporting from sales data and patient counts
  • Maintain inventory control system and perform daily counts of all medical cannabis and medical cannabis products in the facility
  • Provide regular inventory, sales and profitability reports to the Management Team

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

  • Proficient in MS Office, Highly Proficient in MS Excel
  • Detail-oriented
  • Experience in data entry, data management ideal
  • Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
  • Strong business acumen including excellent communication, interpersonal, and persuasive skills
  • Must maintain a high level of integrity, personal motivation, and sense of urgency
  • After-hours work required to manage sales facing inventory and order entry
  • Experience in a fast-paced environment and compliance driven
  • Industry experience preferred but not required

ADDITIONAL REQUIREMENTS

  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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